Housekeeping Manager

<p style="text-align:center;"><strong>HOUSEKEEPING MANAGER</strong></p><p><span>Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.</span><span style="font-family:&quot;Palatino Linotype&quot;, serif;"><br></span><span>The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests.</span></p><p><strong><em>Main purpose:</em></strong><br>The Housekeeping Manager is one of our Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she will lead the housekeeping and laundry team for the Resort and for our 20 Private Villas. He/she will ensure team members comply with our service standards and sanitation protocol and oversee the housekeeping department budget.</p><p><strong><em>Main duties &amp; responsibilities: </em></strong><br>• Responsible for the Housekeeping and Laundry Department teams, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following RF and LQA standards and procedures by supervising the work of the team and personally checking on a daily basis a sample of rooms, public areas and assigned back of the house areas<br>• Responsible for selection, development and performance appraisal of Housekeeping and Laundry Department. He/she will supervise the staff rota planning<br>• Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department<br>• Accountable for all the supplies, par-stock and equipment assigned to the supervision of the Housekeeping Department. In charge of organising the team work necessary to cope with the inventory and requisitions deadlines <br>• Responsible of daily communication with Maintenance Department for ordinary maintenance requests and report to Room Division Manager structural and equipment improvements in order to maintain excellence in Housekeeping service<br>• Responsible for leading the department in order to reach financial, quality and people objectives. Suggest profit and quality improvement ideas<br>• Assure compliance with health and safety regulations in the Housekeeping and Laundry department</p><p><strong><em>We offer:</em></strong><br>• Permanent contract according to C.C.N.L. Settore Turismo. Level 2 CCNL "Settore Turismo"; GAP: 42.000€.<br>• Learning &amp; development activities and career opportunities.<br>• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".<br>• Staff celebrations.</p><p><strong><em>Competencies required:</em></strong><br>• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.<br>• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.<br>• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.<br>• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.<br>• Service excellence: Delivers service standards, which consistently exceed guest expectations.<br>• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.</p><p><strong><em>Other requirements:</em></strong><br>• A High school diploma<br>• 3+ years of supervisory experience in housekeeping management as an Executive housekeeper, Housekeeping director, or other similar position in large resorts/hotels<br>• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service<br>• Fluent in Italian and English.<br>• Preferable evidence of self-development through specialized courses, conferences/workshops<br>• PC literate.</p><p>Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).</p>